Customer service should transform to self service
What the hell was I thinking? I live in Cottonwood. The only two places to get office chairs?
- Wal-mart: 2 chairs way over priced no adjustable features
- OfficeMax: a bunch of chairs, only one that I would have wanted. Was willing to pay the $179 to get something of relative quality and feature set. I take the ticket to the register. Dude goes to get chair. Stops to talk to chick walking in the store. Stops to help another customer. Finally, 6 minutes later brings up chair in box on dolly.
Box literally looks like it had been dropped off the truck at 60 MPH. I say could I get a box that doesn’t look like this? Dude says they all pretty much look like this. I say good bye and leave.
Advertising is great for companies. Too bad the people they employ don’t get a copy of the marketing materials to learn how to provide decent customer service. Geesh!
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