Archives for November, 2007
Customer service should transform to self service
What the hell was I thinking? I live in Cottonwood. The only two places to get office chairs?
- Wal-mart: 2 chairs way over priced no adjustable features
- OfficeMax: a bunch of chairs, only one that I would have wanted. Was willing to pay the $179 to get something of relative quality and feature set. I take the ticket to the register. Dude goes to get chair. Stops to talk to chick walking in the store. Stops to help another customer. Finally, 6 minutes later brings up chair in box on dolly.
Box literally looks like it had been dropped off the truck at 60 MPH. I say could I get a box that doesn’t look like this? Dude says they all pretty much look like this. I say good bye and leave.
Advertising is great for companies. Too bad the people they employ don’t get a copy of the marketing materials to learn how to provide decent customer service. Geesh!
Howard and Lindsay are a riot!
My apologies for being a supporting cast member in the echo chamber, but viral dissemination is a part of the coming age of all things Open Social, Web 2.0, yadda yadda yadda.
Good thing I have a wireless keyboard, cause I am typing this post while finding myself on the floor after having LMAO (not literally, however. I still have plenty of “A”, so don’t cry for me, okay!?!)
[via Howard Lindzon]
and
[via Lindsay Campbell]
Twittering the Dog!
Now, I’m not saying definitively that the question asked during the press conference was definitely mine
, however, when Robert Scoble sent out a request for questions 
on Twitter I responded to him pretty quickly. As did a number of others.
I guess my question actually did get asked! Technology is sooo cooool!
(follow up)Looks like Znet is getting in on the conversation. Coolness.(/follow up)
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